How to track your Amazon order on your phone or desktop (2024)

Amazon is one of the biggest companies when it comes to online shopping, and it has become indispensable to most of us. With its seamless delivery network, the tech giant ships over a million packages daily, making it a vital player in the e-commerce ecosystem. Amazon's commitment to delivering a delightful shopping experience goes beyond the speed of shipping. It estimates the package delivery time to your doorstep and employs a sophisticated algorithm to tell you when to place an order for next-day delivery.

However, even for the tech giant, it's not always possible to ship products at such a fast pace, especially with Prime Day and festive period surges in order volumes. Plus, some third-party sellers may not ship products immediately. Amazon makes it easy to check the delivery status of your package in such situations.

Whether you ordered the latest Amazon Echo smart displays or Amazon Fire TVs, this article shows you how to track your Amazon orders in real time using the Amazon mobile or web app.

Track your Amazon order on mobile

Tracking an order is the same on iOS and Android since Amazon uses an identical user interface (UI) design on both mobile platforms. Here are the steps:

  1. Download the Amazon mobile app from the Google Play Store or App Store.
  2. Open the app and sign in with your Amazon account details.
  3. Navigate to the Profile button (it looks like a user icon) at the bottom of your screen.
  4. Tap Your Orders.
    How to track your Amazon order on your phone or desktop (1)
    How to track your Amazon order on your phone or desktop (2)
  5. Check your recent order history with delivered packages and the estimated arrival date for pending orders. Select an order you want to track.
  6. Check the shipment's current location from the following menu.
  7. Tap See all updates to peek at your order's journey.
    How to track your Amazon order on your phone or desktop (4)
    How to track your Amazon order on your phone or desktop (5)

Track an Amazon package on a computer

You don't need your phone to track Amazon orders. You can do the same thing via the desktop app. Here's how:

  1. Visit the Amazon website on your Windows or Mac computer.
  2. Sign in with your Amazon account credentials.
  3. Select Returns & Orders in the upper-right corner.
    How to track your Amazon order on your phone or desktop (6)
  4. Find your order history, and select the Track package button beside an order.
    How to track your Amazon order on your phone or desktop (7)
  5. Check your order status, tracking ID, and estimated arrival date.
    How to track your Amazon order on your phone or desktop (8)

If the estimated delivery date has passed and your tracking information hasn't changed, wait a day or two for the shipment to be delivered.

Track an Amazon package on a tablet

Do you frequently use your tablet to place and manage your Amazon orders? You can easily track your order on a tablet by following the steps below.

The screenshots were taken on an iPad.

  1. Open Amazon on your tablet and go to your account.
  2. Select Your Orders at the top.
    How to track your Amazon order on your phone or desktop (9)
  3. Tap Track package beside an order.
    How to track your Amazon order on your phone or desktop (10)
  4. Check your order's current location and status from the following menu.
    How to track your Amazon order on your phone or desktop (11)

Use the Amazon tracking map

If Amazon's delivery service is available in your area, you can track your order's exact location. Select Track Package from the Your Orders menu (refer to the steps above) or the shipment confirmation email and check the driver's live location on Amazon map tracking. You can plan your day accordingly to ensure you're present at the delivery location or nominate a safe place for your delivery.

You can sign up for delivery alerts on the Amazon app to receive a notification about the tracking map's availability.

With traditional carriers like FedEx, Bluedart, or UPS, you must use the courier company's delivery map service to track your Amazon order's live location.

Use third-party apps to track your Amazon order

Amazon doesn't use its delivery service in most regions. The company relies on third-party courier companies to deliver your products on time. When Amazon uses different carriers like FedEx, UPS, and USPS to ship your orders, it can be difficult to track the items. In such instances, your best bet is to use a third-party package-tracking app on Android or iPhone and get tracking details from all major delivery services on the same interface.

Parcels: Track all your online orders (not only your Amazon orders)

One such third-party app is Parcel, which is available on iOS and Android and can track orders from more than 300 regional and international courier services. The app operates a freemium model that requires a $5 yearly subscription to unlock all features (like the ability to track more than three packages simultaneously).

Deliveries: Schedule package deliveries on your calendar

Deliveries is another package-tracking app supporting all major US carriers, including Amazon Logistics. The app neatly integrates with your calendar to add estimated delivery dates. Deliveries have moved from a one-time purchase option to the subscription model, with prices starting at $1 per month or $5 per year.

Outdated or missing tracking information

Did you perform all the steps above and then receive inaccurate or outdated tracking information? If the tracking info isn't updated or your order's estimated delivery date has passed, wait a day or two before reporting it as a lost package. In most cases, you receive inaccurate or missing order tracking information for the following reasons.

High rush during festive seasons

Amazon ships a high volume of orders during the festive seasons or Prime Day. Sometimes, your package's first scan occurs when it reaches the nearest regional hub. In that case, the tracking information appears close to the delivery date.

International orders

When you order Amazon products from a different region, the tracking info might not become available until it reaches the nearest Amazon warehouse in your area.

Amazon Marketplace orders

Did you order some items through Amazon Marketplace? Some sellers don't provide Amazon with tracking information, leaving you unable to see the delivery details in your Amazon account.

Is your Amazon package late?

Most Amazon orders arrive on time. However, due to the following reasons, you may receive your Amazon order after the estimated date:

  • Wrong address
  • Missing details such as apartment, building, floor, and unit numbers
  • Severe weather conditions
  • Your country's customs department

Is your Amazon order missing?

If your Amazon order is missing, go to Amazon's Find a Missing Package page for more information. You can also:

  • Recheck the shipping address from your Amazon account.
  • Check if someone accepted the delivery at your home or office.
  • Look for a notice of attempted delivery.
  • Find your package around the delivery location. The courier company may have left the package in a safe place.
  • Report your missing package to Amazon if all else fails.

Track your Amazon orders up to your door

Did you score rarities like a PlayStation 5, an Omega Swatch MoonSwatch, or a mouth-watering discount on your favorite products on Amazon? Instead of holding onto an estimated arrival date, go through the steps above and track your shipment's journey in real time. If you frequently miss packages, you may want your package delivered to an Amazon Hub Locker.

How to track your Amazon order on your phone or desktop (2024)

FAQs

How to track your Amazon order on your phone or desktop? ›

You can follow the progress of selected shipped packages in real time on a map. We'll notify you if you can track your package. To access Amazon Map Tracking, select Track Package from Your Orders or your shipment confirmation email. On the day of delivery, you can see the map when the driver is getting close to you.

How do I track my order exactly on Amazon? ›

You can follow the progress of selected shipped packages in real time on a map. We'll notify you if you can track your package. To access Amazon Map Tracking, select Track Package from Your Orders or your shipment confirmation email. On the day of delivery, you can see the map when the driver is getting close to you.

Why can't I track my Amazon package? ›

Reasons why your tracking information is not available:

There may be a delay in updates to the tracking database. Some shipments, such as Standard International shipments, aren't trackable. Marketplace sellers don't always provide us with tracking information for their orders. The order is a gift.

Can I track where the Amazon truck is? ›

You can track most Amazon packages from the website on your computer or via the mobile app. If an order is shipped by Amazon Logistics, you can see the delivery on a live map on delivery day.

Can you track an Amazon order without logging in? ›

Since April 2021, Amazon has required customers to be signed in to their account to access status updates.

How do I know if my order went through with Amazon? ›

How to track your package
  1. Go to Your Orders.
  2. Find the order you want to track.
  3. Select Track Package next to your order.
  4. View all updates to track delivery progress.

How do I tell Amazon where to deliver my package? ›

On the confirmation screen during checkout or when choosing a delivery address, select Add delivery instructions under your delivery address, if this option is available. A window appears. Add your delivery instructions and select Save instructions.

Does Amazon tell you what time your package arrives? ›

Estimated Delivery Windows are two to four hour windows during which you may receive your order. Your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries.

Can we track an Amazon order by order ID? ›

To track your package, go to Your Orders and find the order you want to track. Then, select Track Package next to your order. Then, select See all updates to view delivery updates.

Is Amazon delivery time accurate? ›

Are Amazon delivery times accurate? Amazon's delivery times are generally accurate, thanks to their advanced logistics and tracking systems. However, factors like weather and unexpected delays can occasionally affect delivery estimates.

Are Amazon orders trackable? ›

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. To track your package: Go to Your Orders.

Does Amazon always show tracking? ›

Orders Sold and Fulfilled by Amazon

When the carrier scans your order the first time, you will have tracking details in Your Orders. If no tracking is available and you need to return or exchange your order, wait for the estimated delivery date to pass.

Can you track a package by the order number? ›

If you don't have a tracking number, you can still track your package by using a reference number associated with your shipment, or a purchase order number.

Can I look up an Amazon order number? ›

A: Log in Amazon.com, find Your Orders, then you can see the ID# for each of your orders.

Can I track an Amazon order from someone else? ›

How can I track a package that someone else bought for me on Amazon? You need to ask the person who bought the goods for you a tracking number or Amazon order number. Then you can safely track your package by entering Amazon order number or tracking number into search field above.

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