Live Nation reveals data breach at Ticketmaster that may have affected millions of customers (2024)

Live Nation is investigating a data breach at itsTicketmaster subsidiary,which dominates ticketing for live events in the United States.

WATCH: Ticketmaster, Live Nation a monopoly that should be broken up, Justice Department alleges

Live Nation, based in Beverly Hills, California, said in a regulatory filing Friday that on May 27 “a criminal threat actor” offered to sell Ticketmaster data on the dark web.

Other media reports say a hacking group named ShinyHunters claimed responsibility for the breach in an online forum and was seeking $500,000 for the data, which reportedly includes names, addresses, phone numbers and some credit card details of millions of Ticketmaster customers.

Live Nation and Ticketmaster did not immediately respond to requests for comment.

In a filing with the U.S. Securities and Exchange Commission, Live Nation said it was “working to mitigate risk to our users” and was cooperating with law enforcement officials. It said the breach was unlikely to have “a material impact on our overall business operations.”

On May 23, the U.S. Justice Departmentsued Live Nation and Ticketmaster,accusing them of running an illegal monopoly over live events in America. The department asked a court to break up the system that it said limits competition and drives up prices for fans.

Live Nation reveals data breach at Ticketmaster that may have affected millions of customers (2024)

FAQs

Live Nation reveals data breach at Ticketmaster that may have affected millions of customers? ›

Ticketmaster confirms hack which could affect 560m. Ticketmaster owner Live Nation confirmed "unauthorised activity" on its database after a group of hackers said they had stolen the personal details of 560 million customers.

Was there a data breach at Ticketmaster? ›

DOJ files antitrust lawsuit against Ticketmaster

Following an investigation, it is believed that the third party "obtained information from a cloud database hosted by a third-party data services provider," Ticketmaster said. The breach took place between April 2, 2024, and May 18, 2024.

Did Ticketmaster get hacked? ›

More than half a billion customers at the event ticketing company Ticketmaster had their personal information hacked and potentially sold on the dark web last month, but security experts say there are measures you can take to minimize the impact.

Is Live Nation Ticketmaster legit? ›

The only way to know if your tickets are the real deal is to buy Ticketmaster Verified Tickets directly from Ticketmaster or Live Nation or get them at the venue box office. Ticketmaster Verified Tickets are 100% authentic and guaranteed to get you in, including Fan-to-Fan Resale Tickets.

Who approved the Live Nation Ticketmaster merger? ›

On January 25, 2010, the U.S. Justice Department approved the merger pending certain conditions. Ticketmaster had to sell ownership of its self-ticketing company, Paciolan, and license its software to Anschutz Entertainment Group (AEG), which would allow it to compete "head-to-head" with Ticketmaster for business.

Is it safe to use Ticketmaster? ›

Ticketmaster is a legitimate American ticket sales company that operates around the world, selling tickets for a wide variety of events including concerts and sports matches. But scammers have devised ways to game the Ticketmaster and ticket-buying system in order to swindle unsuspecting event-goers.

Will Ticketmaster refund me? ›

All sales are final. Event Organizers determine refund guidelines and are only allowed in limited circ*mstances. If the Event Organizer has approved refunds, you'll see a Request Refund button in your online account.

How do I protect my Ticketmaster account? ›

How to Secure Your Account and Protect Your Tickets
  1. Create a Strong Password. Make sure you're using a strong password for your account. ...
  2. Update Your Phone Number. ...
  3. Create a Secure Email Password. ...
  4. Be Cautious of Fakers Posing as Ticketmaster Employees.
Apr 12, 2024

Why is Ticketmaster blocking me? ›

Blocked, forbidden or 403 error message

Those errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you're a bot, an automated program trying to scoop up tickets, and we automatically block bots!

Does Ticketmaster block screenshots? ›

No. Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won't be able to use screenshots or printouts. When you arrive at the festival, use the Ticketmaster app or mobile website to locate your tickets.

Are Ticketmaster and Live Nation the same thing? ›

The lawsuit asserts Live Nation and its subsidiary, Ticketmaster, violated the Sherman Antitrust Act by eliminating rivals and increasing barriers for other companies, creating an unlawful monopoly over the live entertainment industry. Live Nation merged with Ticketmaster in 2010.

How to tell if Live Nation tickets are real? ›

The only way to know your tickets are authentic is to buy Ticketmaster Verified Tickets directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic. We can't verify tickets bought from a third-party. Was this article helpful?

Is it safe to give Ticketmaster my SSN? ›

As a safety note, Ticketmaster will never ask you to provide this information directly over the phone or via email. How will my information be handled? Once you login and submit your taxpayer information on our secure Seller Tax Details page, Ticketmaster will submit your information to the IRS for verification.

Who is the CEO of Ticketmaster Live Nation? ›

Michael Rapino, President and CEO of Live Nation.

What bands boycotted Ticketmaster? ›

Pearl Jam continued to boycott Ticketmaster by refusing to play venues the company had contracts with, or by hosting charity events and benefits because Ticketmaster's contracts generally had a clause allowing bands to sell their own tickets for such performances.

Who bought Live Nation? ›

Live Nation is owned by Liberty Media Corporation. Liberty Media is a media, communications, and entertainment conglomerate based in Englewood, Colorado. The company owns a variety of assets, including Sirius XM, Formula 1, and Live Nation.

Can I check a data breach? ›

Bitdefender Digital Identity Protection only needs your email address and phone number to crawl data leaked from breaches to see if your information was exposed. You get a full list of organizations that revealed your details and what type of personal information was exposed.

Why did Ticketmaster blocked me? ›

Blocked, forbidden or 403 error message

Those errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you're a bot, an automated program trying to scoop up tickets, and we automatically block bots!

Is Ticketmaster guaranteed? ›

As the official ticketing partner of thousands of concerts, sports, and theater events around the world, we offer the widest selection of tickets, and all of our tickets are guaranteed by a verification process or a money-back guarantee.

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