TERM
TERM
What is a VIN number?
VIN stands for Vehicle Identifier Number, a unique number to each vehicle.You can find your VIN on your vehicle registration documents, or behind the windshield of your vehicle.
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What is energy economy?
Energy economy represents the ratio between driving distance and power consumption. The more kilometres per kWh and the less kWh per kilometre, the better the energy economy.
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What are Favourites? (Information Feeds)
This is a function with which you can instantly access information feeds such as ‘drive plan’.
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What is Trip?
Trip stands for a journey from when the ignition is on to off. One trip is one journey.
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What is Eco Tree?
What we call the tree displayed on the eco indicator. It’s our little way of demonstrating your contribution to ecological driving.
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MEASURE
MEASURE
How can I switch from miles to kms?
The measure is switched according to the country you registered your vehicle within. It is reflected on the web, in your mobile apps, in your emails, and in your information feeds.
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ACCOUNT
ACCOUNT
What is my user ID?
Your user ID is your email address. It is unique to your NissanConnect EV account. It is valid for as long as you have your NissanConnect EV account.
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What if I forget my user ID?
Your user ID is your email address. If you regularly use different email addresses, please look for the original NissanConnect EV confirmation email in your mailboxes.
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What if I forget my password?
Please click "Forgot your password?" on the NissanConnect EV front page and follow the procedure.
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How do I check network coverage in the vehicle?
Your vehicle uses mobile networks to access Nissan Connected Services. If you are having trouble validating your ownership, you may be in an area that does not have a strong data signal. You can try to take your vehicle to an area with stronger signal and repeat the ownership check process.
To check the network coverage in your vehicle, please follow the steps below:
- Press START/STOP button to start the engine
- On the screen of the navigation system, identify the network icon
- If the icon has 1 or multiple bars, it means that you have enough network coverage
- If the icon does not show bars, it means that you do not have network coverage. In that case, please drive your vehicle to another open-air area
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How do I complete the ownership check?
In order to ensure that your Connected Services are used by you and nobody else, NissanConnect EV has its own vehicle ownership check process.
Once you click the ‘Start ownership check’ button you will have 60 minutes to complete all the required steps listed here.
- Go to your vehicle.
- Press START/STOP button to start the engine.
- Wait for 1 minute.
- Press START/STOP button to stop the engine.
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LOGIN
LOGIN
Why would the system log me out automatically even if I didn’t log out myself?
There is a possibility that log-in has been done via a different terminal or web screen with the same ID. If the same ID is used for log-in via different screens or devices, then automatic log-out processing is actioned from the previous screen.
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Can I sign in on multiple screens or devices with the same ID?
We're sorry but you can't. If the same ID is used for log-in via different screens or devices, automatic log-out processing is completed from the previous screen.
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NICKNAME
NICKNAME
What is my nickname used for?
Your nickname is used to identify your vehicle in the regional and global Eco competition.
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E-MAIL ADDRESS
E-MAIL ADDRESS
Why don't I receive e-mails even though I configured the mail settings.
Please check your email notification preferences in the Connected Services / Notification settings section.
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REMOTE CONTROLS
REMOTE CONTROLS
I can't start Remote Charge.
If a charge cable is not connected properly, Remote Charge won't work. It also doesn't work when the power switch of the car is on or if you're in an out-of-service area.
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Can I stop Remote Charge from desktop or mobile?
We're sorry but you can't stop Remote Charge from desktop or mobile. If you'd like to stop it, please remove the cable.
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When does Remote Charge stop?
It stops automatically when the battery is fully charged. It also stops when the cable is removed or when the power switch of your car is on.
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Can I start Fast Charging from desktop or mobile?
We're sorry but you can't. Remote Charge is available only for normal charging.
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Can I stop Remote Climate Control from desktop or mobile?
Yes, you can stop the climate control via the Connected Service dashboard.
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Why can't I start Remote Climate Control?
If a charge cable is not connected properly or its battery gets low, Remote Climate Control won't work. It also doesn't work when the power switch is on or if you're in an out-of-service area.
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When does Remote Climate Control stop?
It stops after a maximum of 2 hours with a charge cable. It stops using battery power after a maximum of 15 minutes without a charge cable. It also stops when the cable is removed or the power switch of the car is on.
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Can I set the temperature with Remote Climate Control?
We're sorry but you can't. Remote Climate Control sets the temperature that you pre-define within the vehicle itself.
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Can I start Remote Charge while Remote Climate Control is working?
Yes. In this case, Remote Charge is carried out while Climate Control is working.
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Can I start Remote Climate Control while charging?
Yes. In this case, Climate Control works while Remote Charge is carried out.
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Will Charging Status be notified even if it's Fast Charging?
Yes, it will also be notified when Fast Charging is finished or stops.
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In what situations, other than when charging is finished, will the Charging Status be notified?
It will be notified when the charge cable is removed or in the case of a power outage.
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How can I set the temperature of my Remote Climate Control?
You can adjust the temperature of the climate control function on-board:Push Zero Emission Button > Settings > Timer/Remote – Set Climate Temp
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Can I set a timer while the climate control is already activated?
Even if the climate control is turned ON, a timer can be configured to activate it again later. This won’t stop the current climate operation.
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Can I set multiple timers?
Only one timer can be set at a time. If you create a new timer when an existing timer is set, the new timer cancels the previous one and replaces it.
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DRIVING RECORDS
DRIVING RECORDS
The driving distance displayed is different from the case.
It is the distance after you enter your user ID and password. It might be different from the one in the vehicle.
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How do you calculate the CO2 savings?
We know we can cut CO2 emissions while driving with a 100% electric vehicle. CO2 emitted driving the same distance using a Nissan Pulsar, an equivalent size ICE vehicle, is calculated.
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MY DRIVING STYLE
MY DRIVING STYLE
How do you set the level?
We set the level according to how far the result is from the average. The average is level 3.
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How many records are displayed?
You can see the latest 5 driving records on the mobile site. If you need more, please use the desktop site.
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ELECTRIC RATE SIMULATION
ELECTRIC RATE SIMULATION
Why are the results displayed different from the actual results?
Actual electric usage rates are different within each contract. It also depends on hours. Please use this service only as a guide.
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REGIONAL RANKINGS
REGIONAL RANKINGS
How do you classify Platinum, Gold, Silver, and Bronze?
We rank them based on the list of monthly average energy economy. Platinum: in the top 20% Gold: in the top 20-50% Silver: 50-80% Bronze: less than 80%"
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Now it's September, why is the ranking for August still displayed?
When the data of September is uploaded to the data center, you can see the ranking of September from the next access. Since the ranking is tallied once a day, please access again after the day when the data is uploaded.
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WORLD RANKINGS
WORLD RANKINGS
What is the difference between monthly, weekly, and daily ranking?
Each definition is as follows. Monthly: Ranking based on the value tallied monthly. It shows a cumulative value. Only energy economy represents an average value. The new value is tallied the next month. The tally is updated every day so you can see the progress. Weekly: Ranking based on the value tallied weekly. It shows a cumulative value. Only energy economy stands for average value. The new value is tallied the next week. A week is from Sunday to Saturday. The tally is updated every day so you can see the progress. Daily: Ranking based on the latest value.(*) The tally is updated every day. (*)If driving data is not updated for more than 7 days, it will not be tallied for daily ranking. The data is tallied once a day all over the world. It takes a couple of days to reflect the driving data uploaded.
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There are 3 kinds of ranking on the desktop site: monthly, weekly, and daily. Which are available in the Information Feeds?
Daily ranking is available.
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Why don't I receive a World Ranking even though I joined up?
If driving data is not updated more than 7 days, it will not be tallied for daily ranking. It takes a couple of days to reflect the driving data uploaded.
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WORLD'S ECO FOREST
LOGIN FROM MOBILE
LOGIN FROM MOBILE
What is Remember Me?
Once you set up Remember Me, you don't have to enter your user ID and password each time. This service is available only on models with upload function of individual recognition information.
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How do I set up Remember Me?
Please set it from the user login page. This service is available only on models with upload function of individual recognition information.
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MAINTENANCE ALERTS
MAINTENANCE ALERTS
What are the maintenance alerts?
The maintenance alerts are displayed on your dashboard aligned to the regular scheduled maintenance times, based on miles driven. They are a guide only, and should not replace the need to follow your defined service schedule based on time or mileage.
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What should I do when I receive maintenance alerts?
You should contact your dealer and book a service for a check-up.
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FIND MY CAR
FIND MY CAR
The location of my vehicle provided by FIND MY CAR is wrong. How can I get the correct location?
FIND MY CAR will not work if your vehicle is parked underground or in a zone without network coverage.
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